Accessibility

Accessibility statement for Victim Care Devon and Cornwall

This website is run by the Victim Care Unit, with assistance from the Office of the Police and Crime Commissioner. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • The Google translate service doesn’t fit on screens when zoomed 300%
  • The Google translate service doesn’t fit on screens on some mobile devices
  • We are aware of HTML markup validation errors
  • On the home page sliders there are two headings with no content in between

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• email: victimservices@devonandcornwall.pnn.police.uk or opcc@devonandcornwall.pnn.police.uk 

•call 01392 475900 or 01392 225555

We’ll consider your request and get back to you in 20 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact the Victim Care Unit on victimservices@devonandcornwall.pnn.police.uk or by calling 01392 475900 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Victim Care Unit is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

  • The Google translate service doesn’t fit on screens when zoomed 300%
  • The Google translate service doesn’t fit on screens on some mobile devices
  • We are aware of HTML markup validation errors
  • On the home page sliders there are two headings with no content in between

PDFs and other documents

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

How we tested this website

This website was last tested on 12/03/2020.

We decided to test the Home page because this is our primary landing page, our Find Support page because this lists all the services we have and our About page so people can get in touch if they do have accessibility problems.

Please note: we are not responsible for links or content on external website(s)

This statement was prepared on [21/09/2020]. It was last updated on [30/09/2020].

Are you looking for help?

Search our organisation directory